Expert-Led Solutions. AI-Enhanced Results. Accelerate Growth.
Our global network of 400+ certified human experts, enhanced by cutting-edge AI technology, significantly reduces operational costs and improves customer experience across sectors.
Value Proposition Callouts
Cost Reduction
40%
Expert Team
AI-Enhanced
Enhanced CX
50%
Round Clock Support
24/7
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WHO WE ARE
Leadership That Delivers Results
Meet CEO Marlene Moorman, whose 30+ years of outsourcing leadership has transformed operations for Fortune 500 companies across nearshore and offshore locations. Her strategic vision guides our global network of certified partners who combine deep compliance expertise with AI-powered solutions and scalable infrastructure to deliver seamless experiences that empower your operations to grow efficiently and securely.
OUR APPROACH
Human Expertise Enhanced by AI Intelligence
We believe the best results come from combining human insight with AI efficiency. Our certified experts lead every engagement, using advanced AI tools to amplify their capabilities and deliver superior outcomes for your business.
HUMAN EXPERTISE
400+ Pros
AI AMPLIFICATION
Smart Tech
PROVEN RESULTS
Measurable
Our Services
Voice Services
Telemarketing
Strategic outreach campaigns driving measurable ROI
Customer Service
24/7 omnichannel customer experience management
Customer Retention
Data-driven strategies to increase customer loyalty
Healthcare Support
HIPAA-compliant patient services & medical billing support
AI-Powered Solutions
AI + Expert Chatbot
Real-time customer engagement with seamless human handoffs
Intelligent Automation
Workflow optimization reducing manual tasks by up to 80%
Email Automation
Professional, timely automated email response management
SMS Services
Strategic text messaging campaigns for customer engagement
Back Office Services
E-commerce Operations
Complete order lifecycle management
Data Entry
Data Solutions for all industries
HR Outsourcing
Workforce management solutions
Tech Support
Efficient End-to-End Tech Sollutions
Industries We Serve
Retail &
E-commerce
B2B & 1st Party Collections
Telecom
Sector
Banking & Financial
Healthcare Sector
Recruitment Process
Real Estate Sector
Energy
Sector
Tech
Support
Insurance Sector
Sales & Retention Campaigns
Travel & Hospitality
Quality & Compliance
Stringent standards in every operation with industry-leading certifications and protocols
Customized Solutions
Tailored strategies designed specifically for your industry needs and business objectives
Results-Oriented Partnerships
Measurable improvements guaranteed with transparent reporting and continuous optimization
Ethical Operations & Solutions
Transparent, responsible business practices with full data security and privacy protection
Nearshoring vs Offshoring: Which Model Works for You?
At Global BPO Services, we offer both nearshore and outsourcing solutions, so you can scale with flexibility, efficiency, and control.
Success Stories
Our Proven Results
Working with Global BPO Services has become a true partnership. Together we have formed a team that drives efficiencies and provides significant cost savings.
Our Amazon store doubled in size and GBS handled it like pros—from phone support to order tracking emails. Zero downtime during peak season.
Global BPO helped us scale customer support in Q4 without losing a beat. Their nearshore team in Colombia handled over 12,000 tickets in 3 months—and our CSAT actually improved.
We needed fast, HIPAA-compliant billing support—and GBS delivered. Their offshore team in India streamlined our entire claims process.
Their chatbot + live agent solution cut our response time in half. The handoff from bot to human is seamless.
The Global BPO data analytics team seamlessly integrated with our operations, replacing complex tech scripts with automated AI-driven pipelines. This saved us 80+ workdays monthly plus miscellaneous costs, yielding significant annual savings through automated reporting.
Security Certifications
Ready to Transform Your Operations?
BPO Services That Cut Costs and Elevate Customer Experience
Rethink BPO with Global BPO Services — Cost-effective, compliant, and actively managed outsourcing that delivers real results. From call centers to back-office support, we go beyond connection — we stay on the ground to ensure quality, alignment, and your success. Ready to redefine your operations?