We don’t have to go very far back in time for a good example...
As the retail industry turns increasingly digital, customers...
As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.
Global BPO Services will work hand in glove with your organization to design and build a highly coordinated customer
Managing domestic U.S. contact centers has become exceedingly challenging due to historically low employment rates, h
We don’t have to go very far back in time for a good example...
As the retail industry turns increasingly digital, customers...
Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...
In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...
I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.
We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.
We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.